Planmeca Xray machine

From: Dr. ThuyDuong Truong <>
Subject: Planmeca Xray machine
Date: Tuesday, January 25, 2011, 11:21 AM

I have a Digital Pan/Ceph Planmeca CC 2002 purchased in the year of 2002 with the Dimaxis 2.4.5 version.  Does anyone have problem with it lately regarding the PCI board connection to the Dimaxis software.  Any information is appreciated. 
ThuyDuong Truong
San Diego, CA

4 responses to “Planmeca Xray machine

  1. I have helped some dentists in Chicago with similar problems since a few years ago. The problem is with the Planmeca controller unit. Planmeca doesn’t have an official solution for this. But you can try this:

    1. Locate the controller unit (usually a gray box) attached to the back of the x-ray machine. There should be four cables connected to it.

    2. Unplug the power cord and ethernet cord from the controller box.

    3. If there is a power button, with the power cord unplugged, press the power button a few times to release any static in the unit. If there is no power button, leave the unit off for 2 minutes.

    4. Plug the power cord and Ethernet cord back in. The problem should be solved.

    Let me know if this resolves your problem.

  2. ThuyDuong Truong

    Dear Allan,
    Thank you very much for your help. It does not work.

  3. Mr. Allen!
    Your solution is correct but for PLANMECA XC PROLINE unit with NIB inteface.
    Dr. ThuyDuong Truong has Proline CC with PCI grabber card if he changed a computer and running new 3.5V mother board with WIN7 OS then we have to check software/firmware combination.
    My suggestion for Dr. ThuyDuong Truong please contact me directly: 630-529-2300 ext. 3067, and I will be able to help.

  4. I have used Planmeca proline 2002 cc for 5 years and then switched to digital PM 2002 EC 4 years ago. When I compare treatment changes for same orthodontic patients and thier pretreatment cehalogram s were taken by Proline cc and the posttreatment cephalograms were taken by Proline EC, are there any diffrence in magnification between two x-rays ? Do they use the same x-ray unit in both proline 2002cc and digital PM 2002 EC to produce same cephalogram ?

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